Terms and Conditions
Boarderline Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
www.boarderline.co.uk is the official website Of Boarderline Limited, a registered company in Scotland, Our Companies registration number is SC 233813.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard, Maestro, Visa Delta and various other debit cards.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We will endeavour to get all items shipped the same day as an order but orders made after 14:00 will typically be shipped the next working day. European shipping rates can be found at the checkout or confirmed by e-mailing or contacting us.
We will endeavour to process your order the same day as you make it and will post the item 1st class recorded for small items and using our 24hr DHL courier service on larger items. Orders made between 5:30 pm on Friday and 10:00 am Monday will be posted on Monday. There is a 10% Cancelation charge if an order is cancelled before being shipped and a 20% restock charge for items that have already been shipped.
We will make every effort to keep online stock levels up to date and will update the site approximately every hour. In the event of errors a full refund is always offered and you will have the choice to wait for the item to come back into stock. Please e-mail us if you have any queries prior to ordering.
For orders made from the UK or the European Union, 20% VAT is added.
Boarderline is registered for VAT, our VAT number is 297 4842 05. Vat is charged on most items. For more information on this or for a VAT invoice, please request it in the special delivery instructions section of the checkout.
Credit Card Security
Payment is taken using the SagePay secure server. This system is fully secure and encrypted, we will never even see your credit card details so there is no chance of fraud through third party access to you details. In the unlikely event that due to updating delays your order is unavailable we will email you immediately to let you know estimated delivery times and offer you a refund.
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
All products on this site are covered by a minimum 1 years Manufacturers guarantee for defects in manufacture and materials. This does not affect your statutory rights. Most snowboard equipment must be fitted and tested by an authorised dealer or similar expert and Boarderline doesn't guarantee the safety of any setup done by a third party.
Product pictures may occasionally differ from actual item due to colour variations from manufacturers and colour/size options. Boarderline reserves the right to change descriptions, pictures and prices at any time and without prior notice. Every effort is made to ensure the accuracy of the website. Boarderline will not be held responsible for costs incurred due to errors or omissions within this site.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01330 822682 or write to us at Boarderline Ltd 46 Station Road Banchory, Aberdeenshire, AB31 5YA
Boarderline Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Returns are accepted within 14 days of your receipt of the item, an item may be returned for any reason for a refund, but we will not refund our postage costs or your postage costs unless the product is incorrect, not as described or faulty in some way. In the event that you change your mind about an item there is a 10% cancellation charge assuming the order is cancelled before we have posted it. If you notify us after postage you will be charged 20% to restock any items, you will also be charged for our postage.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm